ADJD начинает аутсорсинг регистрации кейсов в сервисные центры частного сектора, создавая новый канал в проекте «e-File»

ADJD begins outsourcing the registration of cases to private sector service centers, creating a new channel in the "e-File" project Abu Dhabi, April 21, 2018 Abu Dhabi Judicial Department (ADJD) has announced the start of outsourcing the registration of legal proceedings to specialized service centers in partnership with the private sector. This service includes, in the first phase, the registration of the reconciliation cases, rental disputes claims, and labor cases in the courts of first instance and labor enforcement files, provided that other services will be outsourced on the second phase by the end of this year. H.E. Counselor Yousuf Saeed the Undersecretary of ADJD, has stressed the keenness of His Highness Sheikh Mansour bin Zayed Al Nahyan, Deputy Prime Minister, Minister of Presidential Affairs and Chairman of the Judicial Department, to keep pace with the advanced systems and mechanisms in providing services to the public and to vary channels of services, so as to achieve the strategic priority of enhancing the effectiveness and efficiency of litigation and ensuring full access to court services. According to Counselor AlAbri, the outsourcing of case registration services to specialized centers as a new channel and a service provider comes in conjunction with the "e-file" project, which allows dealing with the case at all its stages from registration to issuance of the judgment in an electronic and paperless manner, hence saving time, effort and expenses; and contributing to meet requirements of litigants easily and speedily. This step comes within the framework of ADJD efforts to strengthen its strategic partnership with the private sector, with the aim to achieve sustainable economic development in the Emirate of Abu Dhabi, actively contribute to the achievement of the objectives of Abu Dhabi Government to delight customers by providing quality and effective service cycle, and to activate new digital channels in the delivery of services, He added. With the launch of the new service, customers will be able to choose their preferred channel to file and register their cases, either through ADJD website without additional fees, or through Tasheel centers approved by ADJD, as stated by Yousuf Al Hosani, Director of Courts and Customer Support Sector. He stated, ADJD places the satisfaction and happiness of court users among its top priorities, so we seeks to fulfill the criteria and requirements of excellence in customer service, and we conduct periodical surveys to review the level of satisfaction with the services provided and to address any shortages, hence ensuring the continuous improvement of court performance. On the selection of the companies to which some court services are outsourced, Al Hosani pointed out that the selection is made according to specific common standards and criteria, such as space, parking lots, and all necessary facilities for the completion of the service, provided that supervisors from the ADJD will be there to follow up the work progression at these centers. Moreover, various channels of communication are available for court users to submit their comments and suggestions.